CANCELLATION, RETURN AND REFUND

Change or Cancel before dispatch:

If you wish to change or cancel your Order prior to the Product(s) having been dispatched please contact Our Client Services by emailing us  INFO@CAROLINE AF ROSENBORG.COM or by phone on +44 (0) 777 177 0885 as soon as possible, with your Order number, to discuss what practical options are available to you. In the event that your Order has already been dispatched, please return your Order once received in accordance with Our Returns Policy below.

Returns Policy after dispatch:

We hope that you will be delighted with your order. However, if you wish to return the Product(s), you have the right to return your Order within 14 days without giving any reason, even if the Product is not defective.

This right is subject to certain conditions as set out below:

• Your return period will expire 14 days after the day on which you (or a person indicated by you to take delivery, other than the carrier) take delivery of the Product(s). If your Order is delivered in multiple lots, the 14 days will start counting from the day on which you (or a person indicated by you to take delivery, other than the carrier) takes delivery of each individual Product(s).
• You have taken reasonable care of the Product prior to return. In particular this means that you should not have used the Product and any tags, labels or stickers should not have been removed and the product must be returned in its original packaging and same state as it was delivered.
• You return the Product to Us without undue delay and in any event within 14 days of the day on which you (or a person indicated by you to take delivery, other than the carrier) takes delivery.
• You return the Product in suitable packaging to ensure it reaches Us in good condition. In order to ensure the Product reaches us in good condition in accordance with these Terms We recommend you use the original packaging you received the Product in to return it to Us.

Faulty Product:

Any Product We send you should meet its description on the Site and be fit for purpose. If however a Product is faulty or does not meet the description given on the Site at the time you placed your order, please contact Our Client Services by emailing us  INFO@CAROLINE AF ROSENBORG.COM or by phone on +44 (0) 777 177 0885 as soon as possible.

For faulty Products, We will refund the purchase price, delivery charge and any reasonable shipping costs you incur in returning the Product to Us.

Returning the Product(s):

 The Products must be returned to Us by recorded delivery/post to:

Caroline af Rosenborg

Suite 3,

298 Wandsworth Bridge road,

London,

SW6 2UA,

United Kingdom

Tel: +44 (0) 777 177 0885

Refunds:

We will make the reimbursement without undue delay and not later than:

(a) 30 days after the day We receive back from you any Products supplied, or

(b) (if earlier) 30 days after the day you provide satisfactory evidence that you have returned the goods.

We will make such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Products which may not be returned:

Please note that, unless they are faulty, you do not have the right to return Products which does not still have its hygiene stickers, swing tags and labels, or where such has been removed or damaged. This means that it will not be possible for Us to accept the return of any Product where the hygiene stickers, swing tags and/or labels has been removed or damaged.